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What Is Call Routing, How It Works And How It Can Be Organized In Your Company?
The best receptionists were able to find a good job in the office to work on the phone and distribute calls throughout the office – back in the time between 1980 and 2000. Now, in the midst of the third decade of the 21st century, manual picking and distribution of incoming calls are considered absolutely outdated and ineffective for a number of reasons, including: Lowering customer satisfactio...
How To Understand That It Is Okay To Start Outsourcing Customer Service In Your Company?
When your company is struggling with multitasking due to the rapid growth of your client base, you could hire an in-house team to handle client requests. But you could also consider giving it to outsourcing since it is a common business practice today. Actually, if you cannot scale up your client support team fast, outsourcing becomes the only viable solution. Customer service outsourcing notio...
Contact Center Versus Call Center: Is There Any Difference Between The Two?
The two notions, a call center and contact center, seem interchangeable and used simply following a whim of a speaker or writer. But is it truly so? We’re figuring out in this article that these two are connected – not the same. That’s very similar to how you say ‘Coke’ referring to all sodas although the coke flavor and experience of the fluid on your tongue do not represent all the rest in th...
Are Chatbots Killing Or Improving Customer Service And Satisfaction?
The first-ever chatbot was created in the 1960s. It was called ELIZA. One of the first really complex and sound chatbots was created in 2009 in China by WeChat. Since that time, the technology behind the chatbots was growing and improving, allowing creating more intelligent bots, which would cover the needs of customers broader and wiser, leading to the improvement of customer experience (CX). ...
Building A Sales Strategy Around The Budget In Your Company On A Yearly Basis
Companies need to plan on many levels (short, medium and long-term) to reach their goals and be successful in their chosen market. A plan should be formulated for each direction of the business, including: setting achievable targets how to make continuous improvements adapt procedures to market conditions anticipate and solve problems establish or change focus areas and identify ways of do...
Ten Selling Mistakes Business Development Professionals & Entrepreneurs Make
The constant development of business is an important thing to obtain sustainable profit and be competitive in your industry for a long time. Outsourcing businesses can easily prosper in the current conditions (especially during COVID) and get substantial returns on their investments. The key thing is to be wise and avoid the most frequent business mistakes, which can have a negative impact on s...
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More about Tres Commas
Tres Commas is a tight bunch of like-minded individuals and of companies specializing in call center outsourcing and focusing on one inspiring goal – helping businesses grow. We have developed an impeccable workflow based on the perfect
balance of technical expertise and a deep understanding of the intricacies of an outsourced call center. These advantages allow us to get in close touch with our clients to discover quickly how they can amplify their business processes and rise
Tres Commas is a tight bunch of like-minded individuals and of companies specializing in call center outsourcing and focusing on one inspiring goal – helping businesses grow. We have developed an impeccable workflow based on the perfect Tres Commas is a tight bunch of like-minded individuals and of companies specializing in call center outsourcing and focusing on one inspiring goal – helping businesses grow. We have developed an impeccable workflow based on the perfect Tres Commas is a tight bunch of like-minded individuals and of companies specializing in call center outsourcing and focusing on one inspiring goal – helping businesses grow. We have developed an impeccable workflow based on the perfect