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Live chat
Sep 5, 2021

How To Use Live Chats To Excel Your Customers’ Expectations

Technologies of customer service constantly evolve, following the increasing demand of customers and the general public to be served with high quality, thorough, and immediately. According to several latest reviews, when people address customer support line through a feedback form, they expect their issue to the answered ideally in the same day, within 5-6 working hours, but no longer than 24 h...

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Sales Vs Customer Service
Sep 3, 2021

Sales Vs Customer Service CRM And SFA: Differences You Need To Know

When you’re reading about software systems that are connected to customer work, you might meet such names and definitions as: Sales CRMService CRMSales management softwareSalesforce management system. Are these different? If yes, how exactly? You really need to understand the difference between sales vs customer service CRM and other pieces of software in order to understand, which is right for...

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operational CRM
Sep 1, 2021

What Is Operational CRM And How Companies Use It: Things You Want To Know

CRM systems are in high demand in modern days while they were exotic in the biggest part of the world just 15-20 years ago. There exist many kinds of CRM systems, each for a profile work with a customer. However, an operational CRM is the most complete solution as of the time being, which might be used by all departments of a company, which work with client information and data. Operational cus...

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Aug 31, 2021

Deep Look At The Sales Funnel: Stages, Definition, Process & Examples

Imagine that: there is an apparel store. People walk by it, some enter. An entered client sees something of her interest: nice jeans. She approaches the cloth rack and looks at jeans, defining, whether these fit and look good. Then she picks several sizes and goes to a fitting room, where she eventually chooses two best-sitting models. But as she only has money for one, she makes a final choice...

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Customer Support
Aug 31, 2021

Tips On How To Properly And Successfully Scale The Customer Support As A Service

When you’re doing a very good job and please your customers with a high-quality product, an inevitable result of growth happens to your company. You start having more clients in your base, the range of products/services grows, your departments become bigger (some appear from scratch), processes get more sophisticated, and you find it hard to scale support to stay as effective as you were at som...

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24/7 Customer Support
Aug 30, 2021

Why Businesses Must Have Round-The-Clock 24/7 Customer Support

There is an increasing number of international companies and ones that build their business on the Internet & through other remote channels. Also, Covid-demic plays a major role in recent years, when customers have to be served remotely. In modern days, you simply cannot afford your business to lose clients – which you might if your clients aren’t served immediately when they want and using the...

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Tres Commas is a tight bunch of like-minded individuals and of companies specializing in call center outsourcing and focusing on one inspiring goal – helping businesses grow. We have developed an impeccable workflow based on the perfect

balance of technical expertise and a deep understanding of the intricacies of an outsourced call center. These advantages allow us to get in close touch with our clients to discover quickly how they can amplify their business processes and rise

Tres Commas is a tight bunch of like-minded individuals and of companies specializing in call center outsourcing and focusing on one inspiring goal – helping businesses grow. We have developed an impeccable workflow based on the perfect Tres Commas is a tight bunch of like-minded individuals and of companies specializing in call center outsourcing and focusing on one inspiring goal – helping businesses grow. We have developed an impeccable workflow based on the perfect Tres Commas is a tight bunch of like-minded individuals and of companies specializing in call center outsourcing and focusing on one inspiring goal – helping businesses grow. We have developed an impeccable workflow based on the perfect