WHAT WE DO
INBOUND CALL CENTER
We receive incoming calls from your current and prospective customers and assign teams of in-house trained associates for your product support, payment/order processing, upgrades/renewal inquiries and much more
OUTBOUND CALL CENTER
We connect with your current and prospective customers via the multiple communications channels we set up for your business and conduct telesales, lead generation, telemarketing, appointment setting, market research, and much more
OUR BENEFITS
- On-demand support — pay as you go
- Integration with your troubleshooting technicians
- Dedicated team with client-specific training
- 100,000+ tickets per month
HOW IT WORKS
- Onboarding
You meet your manager and together you determine the optimal size of the team on your account, timeline of services, roadmap and KPIs - Preparation
We gather the team for your account, create unique scripts and develop the guidelines for your clients’ journey - Team training
We train the team for any situation - We go live
We begin interactions with your clients - Constant improvement
With the feedback we receive from you and your clients, we continuously improve on our process and optimize it for maximum growth
CUSTOMER REVIEWS
-
Darryl Stochansky, Chief Executive
Because of the pandemic, we had to set up and deploy a completely new team entirely remotely. Tres Commas took over the entire call center operation, helped us keep up with the ordering process and each agent's results and performance were incredible. -
Robert S. Fielding, Master Technician
No more missed calls! Literally, not a single one ever since we have been working with Tres Commas. They assigned us to a group of 3 agents who handle our account. The company has quickly worked out the way to automate unnecessary tasks and streamline the workflows, resulting in a customer support system that can focus on customer happiness. -
Kendra Hutchins, Publisher
The cost effectiveness of Tres Commas is, to put it simply, a thing of beauty: the company’s software developed in-house allows agents to increase the number of calls almost three-fold. The scripts are highly useful, the qualifying sequences are extremely effective. -
Andrey Sovinec, Head of Customer Service
Tres Commas’ work ethic is outstanding. They handle our customer support 24-7, refit the entire service on a moment’s notice whenever we change business hours or amend our rulebook.They do brilliant redirects so customers don’t feel duped or confused.
CASE STUDIES
BUILDING SALES PIPELINE FOR THE US THE FINTECH COMPANY
Solution
Tres Commas sales team defined the target customers profile for the company service line and developed a go-to market strategy for every target segment. Today a dedicated team of two Tres Commas executive consultants oversees the entire sales and marketing process for Fintech company creating prospect lists and running omni channel outbound campaigns. The Tres Commas team is also nurturing warm leads and closes contracts for the client.
Results & feedback:
Tres Commas helped Fintech company create a new revenue stream from scratch, closed deals with over 30 companies. We’ve signed master service agreements with 6 Fortune 500 companies and were able to support a full marketing and sales operation for the Client in the US market. Tres Commas reinforced existing customers relations and acquired new partners for the Client as well. As of today, Tres Commas team is managing over 1.2M$ in annual sales for Fintech company
Tres Commas sales strategy:
Tres Commas sales team built a workflow that drives prospect engagement. We practice Account Based Marketing (shortlisting target accounts and reaching the right stakeholder at the right company) while running email, LinkedIn, and cold calls campaigns targeting Fintech company’s main audience.
GENERATING PROSPECTS FOR REAL ESTATE SALES/PROPERTY MANAGEMENT COMPANY
Solution
Tres Commas team of executive consultants worked closely with the Real estate sales/property management company marketing team to create parameters for the target audience prospecting using Tres Commas’ proprietary outreach sequences. Following the onboarding process, Tres Commas managed outbound campaigning on behalf of the Client.
Results & feedback:
Tres Commas campaign resulted in a sustainable monthly acquisition of over 25000 prospects with 27 qualified leads generated/month
Tres Commas sales strategy:
the multi-stage project consisted of creating a segmented lists of potential prospects and custom-tailored outbound campaigns driving end-traffic to webinars and other activities designed specifically for end-users. Qualified prospects were introduced to the in-house sales team to book demo sessions.
BOOKING APPOINTMENTS FOR AN INDUSTRIAL PRODUCTS ECOMMERCE COMPANY
Solution
During onboarding, Tres Commas helped formulate the client’s Ideal Customer Profile (ICP), shape the product offering, and develop marketable content. The sales team leveraged Tres Commas’ objective data list to find prospective contacts based on prioritized titles. We then launched mixed proprietary outbound sequences using email, cold calls, and social media outreach to connect with prospects, sell them on the Client’s services, and book demo meetings for eCommerce company.
Results & feedback:
eCommerce company received over 76 MQLs/month and 10 sales-ready leads. 5 of them were major opportunities that led to tangible traction thus justifying the Client’s investment.
Tres Commas sales strategy:
we began our multi-channel outreach with proprietary bespoke email sequences engaging prospects with in-house created content and social media follow-ups.
FAQ
-
What is an outsourced call center?
Outsourcing is when a business contracts out the call center operations to a company that specializes in such services. Since call centers require significant investments for personnel training, software, facilities, and so on, outsourcing it is considered a cost-effective and smart long-term business strategy. -
How can I increase my sales with the help of your agents?
Our agents have gone through extensive in-house training and are experts in all best-performing selling techniques. The only thing they need from you is your product or service documentation and training, if necessary. After that, any one of our agents will be able to guide your prospects confidently through the buyer’s journey and present your product/service in the best light possible turning lookers into buyers. -
How much will it cost to contract your call center?
Will be more than happy to arrange a discovery call for you. Please, contact our customer service or simply spend 5 minutes filling out our free estimate request form -
What languages do your sales agents speak?
Our agents speak English, German, Spanish, Italian, Russian, Chinese, Arabic, Polish, Portuguese, and Malay. -
What sort of data security protocols do you use? Are my data and the data that belongs to my clients secure?
We use SSL encryption for all personal and financial data. -
Will I be able to outsource more than just phone communications?
Of course, we can help you communicate with your clients and prospects any way you need - from cold calling to integrated live chat, email marketing and social networking. -
How will I track the call center success?
You’re the boss: discuss all KPIs important to you with your account manager. You will also have access to a CRM system where you will be able to generate all the necessary reports and see current statistics.