Support Operations

We provide professional customer support services for global clients across multiple industries. Quick response times combined with our highly-trained, experienced agents mean we are trusted by some of the world's top companies to deliver consistent, above-average performance.
headphones
500+ customers supported worldwide
less than 120 sec average response time
91%
Satisfaction Rate
10+
English, Spanish, russian languages and more
93%
First Call Resolution

How much will it cost?

services

What we offer

We handle incoming calls from your current and prospective customers and assign teams of in-house trained agents for your product support, payment/order processing, upgrades/renewal inquiries and much more!
  • livechat
  • email support
  • phone support

Process

How it works

1

Needs Analysis

Our business team thoroughly evaluates your current performance and productivity to identify the challenges and where improvements can be made.

2

Talent Allocation

We select the right team with the knowledge and expertise in your specific industry. Unique scripts are created to train our sales and support teams to achieve optimum results.

3

Time to Go Live

We begin interacting with customers and prospects. Every aspect of the teams performance is monitored, and we provide detailed reports with their key performance indicators (KPI's).

Benefits

Reasons to work with us

24/7, year-round uninterrupted support
Advanced support & performance tools
Support Expertise across multiple industries
Multilingual support in 10+ languages
Highly-trained agents
On-demand customer support service
Integration with troubleshooting technicians
compliance across multiple industries
100,000+ tickets per month

Reviews

What our customers say

Due to NDA we can’t show logo

David Evans Customer support specialist

We are delighted with the call support provided by the Tres Commas agents. As the saying goes, “third time’s a charm”, and after trying two companies previously, this company actually provided the customer support service they promised us from day one. I have no problem in recommending their services to others.

Robert Novak Master Technician

When our business launched, we were fortunate to be inundated with enquiries for our services. With restaurants and take-away's closed due to COVID, we experienced incredible demand and couldn't keep up with calls and emails. Within two weeks, Tres Commas were up and running and handling all of our client communications for us. They understood exactly what we needed, suggested some minor improvements to our processes, and it's been smooth sailing ever since—fast, affordable and reliable service.

Amanda Raymonds Client care department team lead

As experts in what we do, we thought that the business would come to us with some advertising. Six months in, and with few leads to go on, we were all seriously considering new careers. One of our team found Tres Commas quite by accident since none of us had any idea such services existed? After only three meetings, they proposed a way forward which we could barely afford at the time but decided to take a risk on anyway. Three months into their plan, we experienced a 43% increase in leads, which our sales manager converted many of into new business, making the whole effort worthwhile. And that’s no lie, thanks guys!

Sarah Dimerman CRM specialist

The work ethic of Tres Commas guys is outstanding - in their masterful hands, every problem turns to an advantage. They largely assisted me with a confusing variety of challenges we had at the moment.

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Contact Information

More about Tres Commas

Tres Commas is a tight bunch of like-minded individuals and of companies specializing in call center outsourcing and focusing on one inspiring goal – helping businesses grow. We have developed an impeccable workflow based on the perfect

balance of technical expertise and a deep understanding of the intricacies of an outsourced call center. These advantages allow us to get in close touch with our clients to discover quickly how they can amplify their business processes and rise

Tres Commas is a tight bunch of like-minded individuals and of companies specializing in call center outsourcing and focusing on one inspiring goal – helping businesses grow. We have developed an impeccable workflow based on the perfect Tres Commas is a tight bunch of like-minded individuals and of companies specializing in call center outsourcing and focusing on one inspiring goal – helping businesses grow. We have developed an impeccable workflow based on the perfect Tres Commas is a tight bunch of like-minded individuals and of companies specializing in call center outsourcing and focusing on one inspiring goal – helping businesses grow. We have developed an impeccable workflow based on the perfect