Online gaming is all the rage these days, so game publishers want players to receive all the attention and support they need to stay in the groove and retain brand loyalty. Here’s how Tres Commas can help you achieve this goal:
Timely response to players' inquiries is at the top of our priority list. And we love to get personal. Not in the "give me your social security number" way but instead resolving any issues between players and inside the community or board quickly and to everyone's satisfaction
Face it: gamers hate autoresponse. Everyone does, for that matter. We vow to you that the members of your board or community will never know whether they're receiving a live response or chatting with a bot. That's right, our proprietary live chat support methodology allows us to do just that - create a conducive and welcoming environment for effective communication via email, phone, or social networks. Give us a chance, you'll see!
Our in-house-trained game customer service team speaks French, German, Spanish, Russian, Ukrainian, Hebrew, Hindi, and Chinese. It has a background in using those languages in both a commercial setting and a gaming environment.
Do your customers favor PC or prefer mobile apps? Kudos to both! Our outsourced game support team can help users of all known platforms, formats, and gamers of any technological bent. Contact us whether your clients play text-based online emulators from the late 80s or if you need customer support at a World Championship event.
We don't do magic. We don't provide cheats. We don't overpromise and underdeliver. Everything we do is presented to a client in the form of a comprehensive report in a format that allows you to turn complicated information into actionable intelligence quickly and easily. At the end of the day, you receive reliable stats on the state of affairs in your community, valuable insights for your in-house marketers, and real-life observations to help you scale, improve customer support and get ahead of the competition.