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OUR SPECIALTY Help desk outsourcing is our specialty. At Tres Commas, we believe that your customers must never be bogged down in long disputes, spending hours on hold only to clash with a bot over a technicality. Our help desk support services provide effective resolution in minutes through deep human involvement, cutting-edge support infrastructure, and our associates' technical prowess TRES COMMAS ADVANTAGES FOR HELP DESK SERVICES We deal with ticket backlogs, reopening of tickets, customer defection head-on improving your reputation in minutes. Seamless help desk involvement Fast response time Bolstered brand recognition Increased customer loyalty Free quote bpo call centre HELP DESK SERVICES FOR BUSINESS GROWTH Success in today's competitive and highly socialized business environment can only be achieved through effective interaction with your current and prospective clients. We promise to deliver the best help desk service available and help you take responsibility for your product, always presenting its value in the right light. There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else. Sam Walton WHY CHOOSE TRES COMMAS FOR HELP DESK SERVICES? At Tres Commas help desk service, we know how to resolve issues swiftly regardless of technical complexity. Here's how we do it: Ticket Creation The speed and efficiency with which help desk service creates tickets is a vital factor in subsequent resolution. Erroneous queries lead to misunderstandings, increase response time and create overall confusion. As a result, issues remain, your customers are dissatisfied, sales are stagnating. Tres Commas approach is an error-free investigation. We ask thrice if need be. We always make sure there are no misunderstandings or vagueness, which to your customer means a hassle-free experience, and to you smaller ticket backlogs and shorter resolution time. bpo call center A Centralized Knowledge Base Your customers always want a one-stop solution. To you, however, such an approach is nearly impossible due to logistical complexities, the multi-level nature of a problem, and, frankly, the human factor. The longer your staff takes to forward the issue, the larger are the piles of unresolved tickets and the smaller your odds of attaining business productivity goals. Tres Commas help desk service understands the value of swift and reliable resolutions. That’s why we have developed a centralized knowledge base for our associates to refer your clients to should the issue fall out of our agents’ expertise or if the interaction’s goal is informing the customer. call center outsourcing services Optimal Ticket Cataloging and Tiered Response Algorithm Though we practice the FCFS (first-come, first-served) approach to ticket resolution, customers who are in an emergency receive our utmost attention first. The same goes for the issues that require immediate resolution due to the nature of a problem – system breakage, financial issues, and others. At this juncture, the value of optimal ticket cataloging becomes impossible to overstate. At different levels of complexity, delivering time-sensitive solutions will directly affect the CSAT score, which, in turn, leads the customer to a decision whether or not to come back for another purchase or to recommend your product or service. To cope with incoming help desk support service cases, Tres Commas has a tiered response algorithm in place. Lower tier agents solve basic issues. Higher-tier agents are responsible for solving more complex tasks. Tier 3 agents have the highest level of both access and responsibility and are authorized to lead small teams of specialists in solving confidential tasks, financial issues, and addressing security concerns. call centre outsourcing companies WHY OUTSOURCE HELP DESK SERVICES TO TRES COMMAS? Help desk solutions cost more than over-the-counter customer service. Plus, you must have skillful help desk representatives to provide ideal solutions to customers during interactions. Tres Commas's help desk services have everything from robust infrastructure to cutting-edge technology to in-house trained, multilingual associates - all at a highly affordable rate.
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More about Tres Commas

Tres Commas is a tight bunch of like-minded individuals and of companies specializing in call center outsourcing and focusing on one inspiring goal – helping businesses grow. We have developed an impeccable workflow based on the perfect balance of technical expertise and a deep understanding of the intricacies of an outsourced call center. These advantages allow us to get in close touch with our clients to discover quickly how they can amplify their business processes and rise above the competition using our extensive experience in outsourced customer support, outsourced cold calling, and live chat outsourcing.

Your brand deserves recognition, and here at Tres Commas we are making sure that your employees focus on delivering the best service to your customers while we perform system maintenance and handle all communication with your target audience.

Our call center operates in multiple languages and is ready to immediately process any request. We are working with different levels of support, communicating with entry-level users as well as seasoned engineers. You can set up a collaboration between our specialists and your technical departments or rely solely on our staff. We also provide a seamless workflow, from Tier 1 to Tier 2 support levels. We consider sales an art form. Selling the right product at the right time at the right price to the right individual requires a certain degree of inspiration. Not everyone can do this. We’ve spent years perfecting our proprietary selling techniques for every specific type of business there is. We particularly thrive in situations where you have an excellent product or service but having difficulties generating leads and increasing sales. We have a developed organizational structure comprising the highest-mark multilingual sales representatives standing by to address your every whim and drive your revenue sky-high.

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More about Tres Commas

Tres Commas is a tight bunch of like-minded individuals and of companies specializing in call center outsourcing and focusing on one inspiring goal – helping businesses grow. We have developed an impeccable workflow based on the perfect

balance of technical expertise and a deep understanding of the intricacies of an outsourced call center. These advantages allow us to get in close touch with our clients to discover quickly how they can amplify their business processes and rise

Tres Commas is a tight bunch of like-minded individuals and of companies specializing in call center outsourcing and focusing on one inspiring goal – helping businesses grow. We have developed an impeccable workflow based on the perfect Tres Commas is a tight bunch of like-minded individuals and of companies specializing in call center outsourcing and focusing on one inspiring goal – helping businesses grow. We have developed an impeccable workflow based on the perfect Tres Commas is a tight bunch of like-minded individuals and of companies specializing in call center outsourcing and focusing on one inspiring goal – helping businesses grow. We have developed an impeccable workflow based on the perfect