Customers interact with your brand through multiple channels we set up for you. Our outsourced eCommerce sales team connects with your prospects at every step of their buying journey. With Tres Commas, you get both live phone support and various digital channels to make the sales process more efficient.
Smart routing: get the right agent on the case and resolve issues quickly
Cross-channel interaction: no more repeating messages to different agents
Personalized notifications: know the status of your ticket at all times
24/7 live service/fully-automated IVR: your customers are always taken care of
Our digital bundle: SMS, email, chat, social media, and more: we are always with your customers
24-7 automated self-service, live chat support, multi-level interactive voice response (IVR)
Notifications you don't hate: automatic confirmations, fast shipping updates, status reports, and other customer communications
Our sales associates provide you with a complete customer profile overview helping your in-house team make necessary adjustments in inventory management, store hours, and other essential business aspects
We use our proprietary techniques to reveal portentous opportunities for cross-selling, upselling, and targeted promotions
We monitor KPIs using Tres Commas' proprietary techniques to identify inadequacies and deficiencies, coach associates, and increase customer satisfaction
We help you increase sales efficiency by outsourcing the process to Tres Commas. We facilitate and optimize your connection with your customers for greater sales volume and dramatically improved client service
With all necessary compliance certifications, including PCI and GDPR, we maintain the most extensive set of security standards in the industry
We talk to your customers using high-speed connections and the unparalleled reliability your brand deserves
Our in-house-trained teams of sales associates speak French, German, Spanish, Russian, Ukrainian, Hebrew, Hindi, and Chinese and have a background in using those languages in a commercial setting